Frequently Asked Questions (FAQ's)

  

HOW LONG DOES SHIPPING GENERALLY TAKE?

When the order is processed the product(s) will be posted from Brisbane, Queensland on the next business day. This is done via Australia Post with priority shipping on all orders.

QLD / NSW / VIC: Approximately 2-3 Business Days from posting.

TAS / WA / SA / NT:  Approximately 4-5 Business Days from posting.

 

DOES BIG LITTLE DREAMS ACCEPT RETURNS AND EXCHANGES?

Yes of course, please contact us within 14 days of delivery and please ship items back within 30 days of delivery to PO Box 8297, Woolloongabba QLD.

 

WHAT ARE BIG LITTLE DREAMS CONDITIONS OF RETURN?

Buyers are responsible for return shipping cost. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

IF WE NEED TO GET IN CONTACT WITH SUPPORT FROM BIG LITTLE DREAMS, HOW AND WHERE DO WE GET IN CONTACT?

Please get in contact by email or phone.

Email: hello@biglittledreamsaustralia.com (Order Enquiries & Customer Support)

Phone: (+614) 0414 571 994 (Urgent Requests/Support)